Frequently Asked Questions

Everything you need to know about our premium apparel and collectibles.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed clothing items with original tags attached. Please note that limited edition collectible cards must be unopened to qualify for a return.

How do I know which size will fit me best?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the most accurate fit.

Are the collectible items included with the apparel authentic?

Absolutely. All collectible cards and merchandise sold at Pokecard Store are 100% authentic and sourced directly from licensed distributors.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package once it has shipped?

Yes, as soon as your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.